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Dear business partner,
By means of this message we would like to inform you personally of the measures KOKS Group takes in order to minimize the risks during this difficult time related to the corona (COVID-19) virus. Our unconditional commitment to the health and safety of you as our customer, the community and our employees is our main concern. We continue to work in compliance with the governmental and RIVM guidelines. In this way, we ensure together that you remain worry free mobile with your industrial cleaning equipment.
We are open and you can pick up orders from KOKS Group and come for service as usual. At the moment, all our production facilities, service and parts sales departments, operate in accordance to adapted safety rules and according to schedule. We do not expect delays right now.
Unchanged opening hours
Our opening hours and activities have not changed for the time being.
Hygiene measures
We take the general hygiene measures, as prescribed by the Dutch RIVM (National Institute for Public Health and Environmental Protection), into account. Therefore we do not shake hands upon receipt and we keep an appropriate distance of 1.5 m. Our employees are extra aware of the hygiene inside and outside your vehicle and wash their hands more often than usual.
Sales
All our travel activities are stopped for the time being and appointments with customers will be handled remotely as much as possible. Of course, our sales employees can be reached by telephone, Skype or FaceTime. As soon as the situation permits, we will be happy to visit you again. If you have any questions, please contact our sales representatives by phone on +31 (0) 72 540 6699.
Parts sales
Many common parts are available in our warehouse. This allows us to deliver the part you ordered quickly. For questions and / or orders you can contact our parts team by phone on telephone number +31 (0) 72 540 6699.
KOKS Academy
The stricter decisions ensure that all KOKS Academy training programs and courses are postponed until 28 April 2020.
Alert for symptoms
We request everyone to be extra alert to health symptoms, both our employees and our customers. For symptoms such as the nasal cold, cough, sore throat and fever, we ask the person in question to stay at home.
Contact
Do you have any questions regarding this message? Please do not hesitate to contact us. Send an e-mail to info@koks.com or call us on telephone number +31 (0) 72 540 6699.
With extra understanding of the current situation and the necessary precautions, we are facing this uncertain time, but with confidence. Together we are strong!
We are available at any time and the entire KOKS Group team wishes you good luck in these unpredictable times!
With kindest regards,
KOKS Group
If you want to get in direct contact with our sales department, please leave your details.
