The specialist that always goes the extra mile

The high-quality standards adopted by the KOKS Group globally are important in supplies and services. Design, production and assembly of the (mobile) cleaning equipment are carried out according to a strict regime. This applies to the product lines as well as to aftersales and the maintenance of the valuable equipment. Cleaning tanks and pipes as well as transporting materials form vital links in the industry, from Botlek in the Netherlands to the deserts of Saudi Arabia.

“We help industries and markets continually improve their productivity, safety and ergonomics”. Within their own ranks, the same elements of the KOKS Group are the next item under the heading Total Care Together. Rick Koks: “Take the petrochemical industry, one of our most important markets. Cleaning facilities and pipes involves a high degree of responsibility for people and the environment. Safety is therefore a priority at all times. We actively support our clients in this. Not only in the operational phase, but also with maintenance, stops and shutdowns. With good equipment, as well as with inspected, certified processes and cleaning methods. The knowledge we have acquired over 30 years is of great value to our clients.”

Smart and efficient working practices are characteristic of the approach taken by the KOKS Group in the market’s top regions and these enable the company to continue climbing the productivity ladder with the same number of people. Heavy pressure has been placed on the company with the astonishing growth spurt it has witnessed, mainly over the last three to four years. But the team spirit is excellent. This is important because people are the decisive factor in the company, Rick Koks says. “We were originally a family business set up in 1989 by my father. The second generation are now at the helm with me as managing director and my brother Gerard as financial director, but we continue to keep its flag flying high as a family business. Short lines of communication, low thresholds and a lot of flexibility towards the client - that’s what it’s all about. Everyone in the company obviously has his or her own tasks and responsibilities, but beyond that, it’s a very flat organisation with extremely enthusiastic people. That level of involvement and job satisfaction I still think is one of the best compliments you can be given.”

The applications the company has had developed in-house by ICT experts are another example of innovation. The ‘apps’ enable clients to reach a wide range of information via the smartphone: it is possible to control stock and place orders, but the applications also provide all the current specifications of systems and parts, plus video tutorials, manuals and tips. It is also possible to contact the back office directly. An on-line web shop ensures that orders can be placed 24/7. Seamless planning, tight processes, strict quality requirements and smart ergonomics: this is how the KOKS Group is entering its second quarter century. Faster, higher and better. Standardisation, working quickly and smoothly and therefore operating more economically, that’s how you make sure you stand out”, Rick Koks says. “And that’s an ongoing process for us. We shall keep on developing, always going the extra mile".